FREQUENTLY ASKED QUESTIONS
Q: When will my order ship?
A: Most orders placed will ship within 1 business day, 95% of orders fall into this category. Orders placed over the weekend will be processed Monday and shipped by Tuesday in most cases. Once we are caught up from our weekend rush most orders end up shipping the same day. We always do our best to ship orders as quickly as we can. From time to time an item may be out of stock and not ship right away. We will do our best to update you on the status of these items as soon as we can. We make no guarantee of handling or delivery time for any order placed, if you need your order by a certain date we suggest you contact us first to see if we can meet your expectations. Once an order is placed it can not be cancelled or modified under any circumstances.
Q: Once My Order is Placed Can I Change or Cancel It?
A: No unfortunately you can not under any circumstances change, cancel or modify your order in anyway once it is placed. Once you complete checkout your payment is processed and order is sent to our shipping department to start being prepared. Please review the items in your cart carefully and payment method selected before checking off that you agree to these terms and conditions and completing checkout. If you have any questions about your order please contact us by email and await a reply before checking out. Once you have checked out we are not able to do any of the following:
- Add items to your order
- Remove items from your order
- Cancel your order
- Add discount codes
- Change your payment method
We offer a 30 day return policy which is listed in detail below.
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY WHEN USING THIS WEBSITE.
All users of this site agree that access to and use of this site is subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Shipping Carriers: Most small orders(1-10 pounds) will ship with USPS Priority Mail or FedEx while most larger orders(Over 10 pounds) will ship with FedEx or UPS. Orders under 1 pound will ship with USPS First Class Mail. We have transitioned most of our shipping of larger packages to FedEx as they are currently offering faster delivery times to most zip codes we service and better delivery management and proof of delivery for our customers. Shipping carriers are selected at our discretion for each order, if you have an issue with a carrier listed servicing your address please contact us before ordering so we can work on a shipping quote for the carrier of your choice.
Expedited Handling: with this option your order will skip the line and be processed first for shipping, there is no guarantee on actual transit time. Your order will still ship with one of the carriers listed above at our discretion but will typically leave here 1
Free Shipping: Any Free Shipping promotion is available only for the lower 48 states. The carrier for free shipping will selected at our discretion from the current carriers we use listed above.
Warehouse Pickup: Please review our Local Pickup Instructions Page
International Orders: Buyers are responsible for any duties and fees charged for importing the products purchased. We do not add these duties and fees at checkout, you are paying us for the product plus shipping cost. Most of these shipments will be sent with FedEx or UPS who will contact you to pay the applicable duties and fees. We will not modify your order amount for you, or send you a fake invoice, this is illegal and any request to do so will be ignored. Some very small orders will ship with USPS. Carriers are chosen at our discretion for each order.
Pre-Order Items: Any order with a "pre-order" item will ship in full once all items are available. These orders will not be split up into multiple shipments. If there are in stock items you want shipped right away you will need to place two separate orders.
The Clean Garage welcomes the return of any new factory sealed product within 30 days of purchase.
You will be given the option to replace, exchange or refund your item.
A 15% restocking fee will be applied to all products returned for a refund.
Original Shipping and Outbound shipping for all returned items will be the expense of the customer.
To receive a RMA number for a previously placed order please login to your account and go to your orders tab, then select the return items option.
Once your return is approved it can be shipped to:
The Clean Garage Returns
RMA (order number)
5619 Tilghman St.
Allentown, PA 18104
Please make sure your item is properly packaged for shipping and insured for its replacement value
After you place your order it can not be changed or cancelled. Once your payment is processed the order goes straight to our warehouse team to pick for shipping.
Missing or damaged items need to be reported to us within 10 days of delivery. This does not include any back ordered items and only applies to orders that have been completely filled.
Exactly when will my package be delivered?
Ground packages are delivered to residential addresses Monday through Friday between 9:00 a.m. and 7:00 p.m. and to business addresses during their normal business hours Monday through Friday. Ground packages cannot be scheduled to arrive at a specific time of day.
How do I get a tracking number for my order?
If we have a valid email address, you will be sent an email shipping confirmation of orders shipped from our warehouse. If you have any questions regarding the shipment, please contact us.
Orders over $500
The first time you place an order of $500 or more, you may be contacted by our customer service department to provide us with identification tying you to your credit card. This policy was implemented in order to protect our company and our customers against the increasing number in online ID theft.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of The Clean Garage, a division of EMC Global Enterprises. The collective work includes works that are licensed to The Clean Garage ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with the Clean Garage. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with The Clean Garage. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized in writing by The Clean Garage. Use of our photos and content to resell our products without express written consent from The Clean Garage is strictly prohibited. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of The Clean Garage used on the site are trademarks or registered trademarks of The Clean Garage.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, The Clean Garage disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. The Clean Garage does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. The Clean Garage does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
The Clean Garage shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if The Clean Garage has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a product is mistakenly listed at an incorrect price, The Clean Garage reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. The Clean Garage reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, The Clean Garage shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by The Clean Garage without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
The Clean Garage may deliver notice to you by means of email, a general notice on the site, or by other reliable method to the address you have provided to The Clean Garage.
Your use of this site shall be governed in all respects by the laws of the state of Pennsylvania, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of products) shall be in the state or federal courts located in Allentown, Pennsylvania. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of products) must be commenced within one (1) year after the claim or cause of action arises. The Clean Garage failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. The Clean Garage may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via email, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a The Clean Garage or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
The Clean Garage does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, The Clean Garage is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, The Clean Garage reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to The Clean Garage in its sole discretion.
You agree to indemnify, defend, and hold harmless The Clean Garage, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, The Clean Garage may link to sites operated by third parties. However, even if the third party is affiliated with The Clean Garage, The Clean Garage has no control over these linked sites, all of which have separate privacy and data collection practices, independent of The Clean Garage. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, The Clean Garage seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).