Order and Shipping Policy

Once an order is placed it can not be cancelled or modified under any circumstances. Please carefully review your order, shipping and payment details before checking out. Once your order is placed it goes directly to our warehouse team to start pulling.

Most orders placed will ship within 1 business day, 98% of orders fall into this category.

Orders placed over the weekend(after 3pm EST Friday) will be processed Monday and shipped by Tuesday in most cases.

Once we are caught up from our weekend rush most orders end up shipping the same day if placed before 2:30pm EST.

We always do our best to ship orders as quickly as we can. The sooner your order is placed the sooner it will be shipped, emailing us to ask how quickly your order can ship can be difficult to answer since we do not know when you will be placing your order.

We make no guarantee of handling or delivery time for any order placed, handling times may be longer during sales events.

Carriers list and provide with your tracking standard estimated transit times, these estimated transit times are not guaranteed. They can be extended during peak shipping seasons or by other variables such as weather.

If you need your order by a certain date we suggest you contact us first to see if we can meet your expectations. Once an order is placed it can not be cancelled or modified under any circumstances.

Shipping Carriers:

Most small orders(1-10 pounds) will ship with USPS Ground Advantage or Priority Mail

Most larger orders over 10 pounds will ship with FedEx Ground or Home Delivery

We have transitioned our shipping of larger packages to FedEx as they are currently offering faster delivery times to most zip codes we service and better delivery management and proof of delivery for our customers than UPS. 

Shipping carriers are selected at our discretion for each order, if you have an issue with a carrier listed servicing your address please contact us before ordering so we can see if we can work out a shipping carrier and quote that meets your needs. Once an order is placed we are not able to do this.

Free Shipping: Any Free Shipping promotion is available only for the lower 48 states. The carrier for free shipping will be selected at our discretion from the current carriers we use listed above.

2 Day Air: We are now offering a 2nd day air option from FedEx for customers that need their items at a guaranteed date. The cost is calculated by your specific order and location. The timing for 2 Day Air shipments is calculated in business days Monday-Friday only. Our cutoff time for a 2 Day Air order to go out the same day Monday-Friday is 2:30PM EST. 2 Day Air orders placed after 2:30PM EST will go out on the next business day. For example:

  • A 2 Day Air order placed Monday at 11AM EST will ship the same day and arrive Wednesday
  • A 2 Day Air order placed Friday at 3PM EST will not ship until the next Monday and arrive the next Wednesday
  • A 2 Day Air order placed Thursday at 1PM EST will ship Thursday and arrive the next Monday

Warehouse Pickup: Please review our Local Pickup Instructions Page

International Orders: Buyers are responsible for any duties and fees charged for importing the products purchased. We do not add these duties and fees at checkout, you are paying us for the product plus shipping cost. Most of these shipments will be sent with FedEx or UPS who will contact you to pay the applicable duties and fees. We will not modify your order amount for you, or send you a fake invoice, this is illegal and any request to do so will be ignored. Some very small orders will ship with  USPS. Carriers are chosen at our discretion for each order.

Pre-Order Items: Any order with a "pre-order" item will ship in full once all items are available. These orders will not be split up into multiple shipments. If there are in stock items you want shipped right away you will need to place two separate orders.