Cancellation Policy:
Once an order is placed it can not be cancelled or modified under any circumstances. This policy is also presented to you at the last step of checkout, you will have to check off a box that you have reviewed and agree to this before checking out.
Please carefully review your order, shipping and payment details before checking out. If you have any questions about your order please reach out to our team and wait for a response before completing checkout. Coupon codes need to be applied and verified by the customer before completing checkout. Once you complete checkout we can not apply a coupon code to your order.
Once your order is placed it goes directly to our warehouse team to start pulling.
Once checkout is completed any item that needs to be exchanged or returned will need to be treated as a return following our listed return policy and procedure on the main menu of the website.
Order Handling Times:
Most orders placed will ship within 1 business day, 99% of orders fall into this category.
Orders placed over the weekend(after 2pm EST Friday) will be processed Monday and shipped Monday in most cases. If we have an exceptionally busy weekend or are running a large promotion some orders placed later in the weekend and on Monday may not ship until Tuesday.
Once we are caught up from our weekend rush most orders placed before 2:00pm EST Tuesday-Friday will ship the same day.
We always do our best to ship orders as quickly as we can. Emailing us to ask how quickly your order will ship can be difficult to answer since we do not know when you will be placing your order or how many other orders we will have at that same time. We ship orders in the order they are received, so the sooner your order is placed the sooner it will ship.
We make no guarantee of handling time for any order placed except 2 Day Air Orders(see below). Handling times will be longer during large sale events and after holiday closures.
Order Transit Times:
Once your order is packed and completed here you will receive an email with tracking when the label is generated. We continue packing orders after our carrier pickups each day to keep things moving as quickly as we can. If your label is generated later in the day(After 2:30PM EST) your package may not be picked up by the carrier until the next business day.
Once the carrier has your package and has scanned it in the tracking page will show an estimated delivery date. These estimated transit times are not guaranteed except for 2 Day Air Shipments(see below). They can be extended during peak shipping seasons or by other variables such as a large volume of packages at your local hub or weather that are out of our control. Orders placed with Standard or Free Shipping do not have a guaranteed transit time.
If you need your order by a certain date we suggest you contact us first to see if we can meet your expectations. The best option will be to review our 2 Day Air shipping information below and see if that timing presented will meet your guideline. If you have a general question on transit times our team will do our best to give you an estimate on when they think your order might arrive based on historical data. Any estimate we give you is not a guarantee and will follow the same guidance listed above. Once an order is placed it can not be cancelled or modified under any circumstances.
Shipping Carriers:
Shipping carriers for Standard Shipping or Free Shipping orders are chosen at our discretion. We do everything we can to keep our quoted shipping prices as low as we can and minimums for free shipping to the lower 48 states as low as we can. Because of this we are not able to honor customer requests for specific shipping carriers or services. We offer 2 Day Air as a guaranteed service(see below).
Most small orders(1-10 pounds) will ship with USPS Ground Advantage
Most larger orders over 10 pounds will ship with FedEx Home Delivery or FedEx Ground(Commercial addresses)
We have transitioned our shipping of larger packages to FedEx as they are currently offering us more/faster package pickups, faster delivery times to most zip codes we service, better delivery management options for our customers and better proof of delivery for our customers than UPS.
Shipping carriers are selected at our discretion for each order, if you have an issue with a carrier listed servicing your address please contact us before ordering so we can see if we can work out a shipping carrier and quote that meets your needs. Once an order is placed we are not able to do this.
Free Shipping: Any Free Shipping promotion is available only for the lower 48 states. The carrier for free shipping will be selected at our discretion from the current carriers we use listed above.
2 Day Air: We are now offering a 2nd day air option from FedEx for customers that need their items at a guaranteed date. The cost is calculated by your specific order and location. It is very important you review and understand the information below about the timing of these orders.
The timing for 2 Day Air shipments is calculated in business days Monday-Friday only. Our cutoff time for a 2 Day Air order to go out the same day Monday-Friday is 2:30PM EST. 2 Day Air orders placed after 2:30PM EST will go out on the next business day. For example:
- A 2 Day Air order placed Monday at 11AM EST will ship the same day and arrive Wednesday
- A 2 Day Air order placed Friday at 3PM EST will not ship until the next Monday and arrive the next Wednesday
- A 2 Day Air order placed Thursday at 1PM EST will ship Thursday and arrive the next Monday
Warehouse Pickup: This option is available to our local customers once a local address is entered. Please review our Local Pickup Instructions Page
Alaska, Hawaii and Puerto Rico: Shipping charges for these locations will be calculated at checkout based on your location and items in your cart. Free shipping offers are for the lower 48 states only and not applicable to any of these locations. Please expect extended transit times for these further locations.
International Orders: We currently offer International shipping to Canada and Mexico only. We do not currently offer international shipping to any other countries. Shipping charges will be calculated at checkout based on your location and items in your cart. Free shipping offers are for the lower 48 states only and not applicable to international orders.
Buyers in Canada and Mexico are responsible for any duties and fees charged for importing the products purchased. We do not add these duties and fees at checkout, you are paying us for the product plus shipping cost.
Most of these shipments will be sent with FedEx who will contact you to pay the applicable duties and fees. We will not modify your order amount for you, or send you a fake invoice, this is illegal and any request to do so will be ignored. Some very small international orders will ship with USPS. Carriers are chosen at our discretion for each order.
Pre-Order Items: Any order with a "pre-order" item will ship in full once all items are available. These orders will not be split up into multiple shipments. If there are in stock items you want shipped right away you will need to place two separate orders.